Shipping
Processing time
We aim to ship items within 3-5 working days. If there are any delays, we will ensure to contact you.
Shipping Provider
We use Royal Mail to deliver parcels to you. Within the UK, we use Recorded or Special Delivery with tracking information. Worldwide shipping is despatched via tracked delivery (where applicable). This ensures that you can follow your parcels. However, please note that shipping delays can occur during the holiday season. I am not responsible for any delays occurred through shipping.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I’m not responsible for delays due to customs.
Custom and personalised orders
I am happy talk with you regarding any products you would like custom made, please get in touch
Payment options
Secure payment options are available. You can also check out with Paypal.
Returns & exchanges
I gladly accept returns and exchanges
Contact me within: 7 days of delivery
Ship items back within: 14 days of delivery
I don’t accept cancellations
But please contact me if you have any problems with your order.
The following items can’t be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can’t accept returns for:
- Custom or personalised orders)
- Intimate items (for health/hygiene reasons)
- Items on sale
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Privacy Policy
I Jackie am the data-controller of your personal information as it relates to my shop.
When you place an order, I will receive your name, delivery address and email address. I will only use these details to process and deliver your order, or deal with any queries you have related to that order. If you send me a message, I will receive your name and email address.
The only circumstances in which I will share your data are in processing your order or complying with the law. I will never use or pass on your information to third parties for marketing purposes or any other purpose, other than the circumstances listed below, or add you to any mailing list without your explicit consent. The circumstances in which I may share your data are:
• With delivery companies to fulfil your order.
• To comply with legal or tax obligations.
I will only retain your details for as long as necessary in order to process the transaction and I will securely store any data collected during that period. I retain personal data related to orders or customer queries for six years. After this time I will delete your data from my records.
You have the right to know what personal data I hold about you, and to ask for that data to be changed or deleted. You also have the right to complain to the ICO if you believe there is a problem with the way I handle your data.
